Terms & Conditions

1. Interpretation of the Terms

1.1 The Customer refers to the person or persons who submit Orders with the Company.

1.2 Messaging System is the software that ensures uninterrupted communication between the Customer and the Writer, or with a Support Team Agent.

1.3 Order refers to the actual request for a Product sent to the CraftEssays.com by the Customer. It includes particular requirements and specifications of sources to be used in writing.

1.4 Product is the result of the Order, an original piece, written and delivered to the Customer, in accordance with his or her instructions, as a digital document.

1.5 Product Revision is a request sent by the Customer to the Writer for editing the final version of the Product, based on the initial requirements of the Order.

1.6 Support refers to the Company’s structural unit responsible for coordinating and assisting the Order process.

1.7 The Writer is a person employed by CraftEssays.com as a freelancer who provides research and writing services to the Customer according to the Company Agreement.

2. Order Placing and Registration

2.1 The Customer may place the Order by filling out the Order form on the Website or by asking for help from Support.

2.2 The Order Form specifies the scope of work, Order parameters and delivery terms. It is the Customer’s personal responsibility to provide exact, full and final information on the Order form, or to the Company’s Support Staff that will submit the Order on his/her behalf.

2.3 Should any of these parameters change over time, it is the Customer’s responsibility to update the profile accordingly or notify the Support about the necessary changes.

2.4 Customers are allowed to create a single account. Customers should not attempt to create another profile by providing different credentials when placing a new Order.

3. Order Payment

3.1 The payment for the Product is calculated according to the Company’s pricing and should be paid in advance. The Company starts to process the Order only after the payment for the Product is made and is authorized.

  • The Customer can provide payment in instalments, when requested, as long as the following terms are followed:
  1. The price of the Order should be $500 (USD) or higher.
  2. The first part of the payment should be paid right after the Customer receives the first payment link.
  • Writer delivery schedule is strictly tied to the payment schedule, which means the Customer will receive the part of the product, which was covered by the payment. In order to receive the full paper, a complete payment for the Order should be provided by the Client.

* Company representatives reserve the right to refuse a Customer in splitting the payment if such a step might comprise successful Order fulfillment.

** If the installments are not issued within a specified time frame, the company reserves the right to temporarily suspend the Order fulfillment until the due amount is received.

3.3 Order can be paid via Credit Card or PayPal.

3.5 The Company is not responsible for any technical or procedural issues that may occur while the payment is processed by PayPal. These may include, but are not limited to:

  • The payment falling under PayPal Review, which means the payment is not released until the investigation by PayPal is done.
  • Technical issues with the PayPal platform or Customer’s Bank.

If the transaction fails, the Customer should check the balance on his/her card, online purchase restrictions and card validity before contacting the Support Staff for assistance.

4. Discounts

4.1 The Company commits to equal access to Promotional and Loyalty Program discounts for each Customer.

4.2 The discount code may only be applied to Orders that are $50 (USD) and over in price.

4.4 The Customer may use ‘First-time Discount’ only once.

5. Order Process

5.1 Order validation. The Company reserves the right to re-check the Order details after the payment, to confirm the matching of the requirements indicated while filling out the Order form and any other requirements provided manually by the Customer via any communication channel. Should cases of mismatch occur, the Support Staff will contact the Customer to clarify and finalize the details.

5.2 Order volume. By the Company Standards, Order volume is measured in words only. 1 page Double-spaced is equal to 275 words, and 1 page Single-spaced is 550 words accordingly.

5.3 Change of Order details. The Customer may provide changes to the scope of work by contacting the Support Staff. Changes that influence the volume, urgency or complexity of the Order may require additional payment, which will be discussed with the Customer.

5.4 Resources. Should a specific source be required for Order completion, the Customer is responsible for providing it to the Writer. The Customer should upload the source(s) before the Writer is assigned in order to assure on-time delivery. If the source is provided late, extra time for Order completion will be required.

5.5 Communication. The Customer may contact his/her Writer via the Messaging system, which is available from Customer’s personal profile on the Website. The option is located in the specific Order page, on the top right. The Messaging system is similar to E-mail communication, but is Secured for Customers to use. The Customer may also contact the Support Staff 24/7 via Online Chat, E-mail or phone.

5.6 Progress tracking. The Customer may track the progress of the Order by going to his/her Order page in the personal account. As well, the Customer may get updates from the Writer or the Support Staff by contacting them via the above-mentioned communication channels.

5.7 Order delivery. The Company is held responsible for the delivery of the Product within the given deadline. If additional time is required due to the complexity of the task, the Support Staff will contact the Customer. The completed order may be downloaded from the Customers personal account on the website. The Customer is held responsible for downloading the product in a timely manner. The Company cannot be held responsible for technical issues from the Customer’s side, which have prevented him/her from downloading the product on time.

6. Order Revision

6.1 The Customer is entitled to free amendments to his/her Order within a 12-day period after Order delivery. If Revision is required at a later time, the Customer will need to pay additionally, depending on the complexity of the Revision.

6.2 The Customer can submit a Revision Request with the help of ‘Feedback’ form or “Any Improvements Required?” in the personal account.

6.3 A free Revision can be provided only if the initial instructions and the instructions for the Revision match. The Company is entitled to ask for additional payment in order to complete the Revision, if the revision instructions contradict the initial Order instructions.

6.4 The Revision deadline cannot be less than the original deadline indicated in the Order form.

7. Privacy Policy

CraftEssays.com respects and prioritizes your right to privacy as integral part to our business model. All data is gathered for the purpose of providing you with the products and services that we advertise.

If you elect to use our products and services, there is a certain amount of information we will need to collect including your contact information and other specific facts such as your grade level or the subjects you are studying.

8. Contacting Our Support Department

If you have any further questions, please contact our customer support that is 24/7 available.

9. Limitation of Liability  

By accepting the above Terms and Conditions of this Agreement the Customer agrees to release and not hold the Company or its employees responsible for any and all losses, rights, damages, claims, and actions of any kind, arising from or related to the products, including but not limited to:

(a) telephone, electronic, hardware or software, Internet, network, email, or computer malfunctions, failures or difficulties of any kind;

(b) failed, garbled, incomplete or delayed computer transmissions;

(c) any condition caused by events beyond the control of the Company, that might cause the product to be corrupted, delayed or disrupted;

(d) any damages or losses of any sort arising in connection with, or as a result of, utilizing the services;

(e) any printing or typographical errors in any materials associated with the service.

Order Cancellation

If a Customer decides to cancel an Order, the following rules apply:

  1. If the Customer decides to cancel an Order when no Writer has been assigned, then the Customer has the right to a 100% compensation.
  2. If the Customer decides to cancel an Order when a Writer has already been assigned, the amount of compensation cannot exceed 60%, because the writers work must be compensated.
  3. In case the Writer is assigned and more than half the deadline has passed, the Customer is entitled to a 50% compensation.

* In case of Order cancellation, the Customer cannot use any of the products or drafts that have been provided prior to cancellation and all copyrights go back to the Company.

Late Delivery

In case of delayed delivery of a product, the Customer is entitled to a Time Delivery Difference Compensation, which is calculated in every case separately, depending on the initial deadline and the time of delay.

For long-term Orders (14 days+), the amount of compensation shall be 7%.

Compensation for delay cannot be provided if:

  1. The delay was a consequence of actions made by the Customer. This includes a delay in payment, delay in the provision of necessary sources or failure to respond to questions or requests from us in a timely manner.
  2. The inability to receive the product on time due to technical complications of Customer’s internet provider, Browser, or any system malfunctions.
  3. The Customer provided a deadline extension voluntarily.

Bad Quality Claims

  1. If the Customer is not satisfied with the provided product and would like to get a compensation, the Quality Assurance Team will conduct an investigation. The Customer needs to provide detailed feedback that indicates a mismatch in the Order instructions. The resolution of the Customer’s claim will be based on the result of investigation.

Note: in an instance where a bad quality claim is filed, and the order was previously sent for Revision, a compensation will not exceed 60%, because a request for Revision indicates that that customer has partially approved of the piece.

  1. If the claim for a compensation is due to a bad grade, such cases cannot be considered valid. The paper that is created by the Company is for reference purposes only and is not ready for any submission.
  2. If the claim is that the paper is unoriginal, a “Turnitin.com” report is required. There will be no other reports that can be accepted to conduct an investigation by Quality Assurance Team.
  3. If a compensation request is for an order with a 3-hour or 6-hour deadline, this request may be declined. This is due to the fact that the quality of a rush order may be compromised because of the small time frames.

Please keep in mind that by placing a rush order, you agree to the stated terms and they may not be argued.

In Order to submit a compensation request, the Customer must contact the Support Team within 2 months after the Order was completed.

The Billing Department representative requires 5 days to review the request, and will contact the Customer with a resolution over the phone or by e-mail.

Our representative has the right to request any additional information from the Customer that is required to process the claim correctly.

Refund processing

Once the Customer receives a refund confirmation, the Company will process it within 5 business days from the confirmation date. Please note, that the Company cannot be held responsible for any Bank Transfer fees, peculiarities of transfer, and possible delays occurring due to Bank service issues.

Refunds can only be processed if they are more than 20 (Twenty) USD. If the transaction is for a smaller amount – it cannot be processed due to the fact that it barely covers transaction fees both of Company and Clients’ bank. Any refund amount less than $20 will be applied to the customer’s account for use toward a future order.